Happy pets, happy you

Everything your pet loves, delivered.

Q: Do you offer free shipping?

Shipping is free on every US order over $50. Below that, a flat rate is calculated at checkout before you pay.

Q: How do I track my order?

We email a tracking number and link as soon as your parcel ships. You can also track any order from our Track Orders page, or contact us and we will resend the link.

Q: Is my payment information safe?

Yes. Checkout runs on Shopify's PCI-compliant encrypted payment system, and we never see or store your card details.

Q: What payment methods can I use?

We accept Visa, Mastercard, Amex and Discover, plus PayPal, Apple Pay, Google Pay and Shop Pay.

Q: Can I change or cancel my order?

If the order has not shipped, contact us with your order number as soon as possible and we will try to update or cancel it before it leaves the warehouse.

Q: When can I reach your support team?

Our team is available Monday to Friday 9:00 AM to 6:00 PM ET and Saturday 10:00 AM to 4:00 PM ET by email, phone or live chat. Messages sent outside those hours are answered the next business day.

Q: Do you ship outside the US?

We currently ship within the United States only, and are working on adding more destinations.

toys, and everyday essentials for dogs and cats — hand-picked by pet people and shipped fast across the US.

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Ships Free Over $50

Every US order above $50 lands on your doorstep at no extra cost.

Real Human Support

Email, phone, or live chat — Mon–Sat, by a team that knows pets.

7-Day Easy Swaps

Wrong size or your pet's not sold? Exchange it within 7 days.

Checkout, Secured

Encrypted payments through Shopify. Your details stay private.

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Top picks for your pet

Hand-picked favourites from across the store — dogs, cats, and everyday grooming. Free US shipping on orders over $50.

Orthopedic Dog Bed with waterproof liner and washable cover

Save $10

Dog beds

Questions, answered

How long will my order take to arrive?

Orders placed before 4:00 PM ET are processed the same business day. Standard US delivery usually lands within 3–5 business days after that. You'll get a tracking link by email the moment it ships.

Do you offer free shipping?

Yes — shipping is free on every US order over $50. Below that, a flat rate is calculated at checkout before you pay, so there are never any surprises.

Can I return or exchange something?

You can request an exchange or return within 7 days of delivery, as long as the item is unused and in its original packaging. Just email us with your order number and we'll walk you through it.

How do I track my order?

As soon as your parcel ships, we email you a tracking number and link. You can also track any order from our Track Orders page. If you can't find your link, check your spam folder or contact us and we'll resend it.

Is my payment information safe?

Absolutely. Checkout runs on Shopify's PCI-compliant, encrypted payment system. We never see or store your card details on our servers.

What payment methods can I use?

We accept all major cards (Visa, Mastercard, Amex, Discover), plus Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

If it hasn't shipped yet, yes. Contact us as quickly as you can with your order number and we'll do our best to update or cancel it before it leaves the warehouse.

When can I reach your support team?

Our team is available Monday–Friday 9:00 AM–6:00 PM ET and Saturday 10:00 AM–4:00 PM ET, by email, phone, or live chat. Messages sent outside those hours are answered on the next business day.

Do you ship outside the US?

Right now we ship within the United States only. We're working on opening up more destinations — join our newsletter to hear first.

Still stuck? Get in touch — we reply fast.

Spoil them today.

Free US shipping on orders over $50.

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